Here's the short story...
Even though we know how effective BrainSpeak Programs can be, the last thing we want is for you to be "stuck" with a product that you don't want. We allow for a 30-day refund window on all our programs (CD and download) with the following stipulations...
All return/refund requests must be presented in writing to firstname.lastname@example.org within 30-days of purchase to be considered for the following reasons:
Non-delivery of the physical product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://brainspeakstore.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Non-delivery of the digital product: You placed your order but haven't received your download instructions email after 15-30 minutes. This is almost always caused by overly aggressive SPAM filters or a miss-type of the email address. So first, please check your SPAM folder before contacting support.
Download issues: You have problems that prevent you from downloading the product. Contact BrainSpeak Support (http://brainspeak.zendesk.com) immediately if you have log-in or download issues. If we are unable to resolve your issue, http://brainspeakstore.com recommends that you contact the support team for your browser provider, as http://brainspeakstore.com ensures that our programs can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the programs: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval (positive in most cases). We will require a brief explanation as to the reason for the return in order to assist us in doing a better job on our end (not to beat you up!).
To prevent this kind of claim from arising, every customer is encouraged to check the free samples (http://brainspeak.com/a/sample-brainspeak/) before making a purchase.
In all cases, you must use the program you purchased as instructed to be considered eligible for a refund. Do not purchase products that you do not intend to use and never purchase products that you can not afford.