Our Refund and Return Policies

Here's the short story...

Even though we know how effective BrainSpeak Programs can be, the last thing we want is for you to be "stuck" with a product that you don't want. We allow for a 30-day refund window on all our programs (CD and download) with the following stipulations...

All return/refund requests must be presented in writing to [e-mail] within 30-days of purchase to be considered for the following reasons:

Non-delivery of the physical product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://brainspeakstore.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Non-delivery of the digital product: You placed your order but haven't received your download instructions email after 15-30 minutes. This is almost always caused by overly aggressive SPAM filters or a miss-type of the email address. So first, please check your SPAM folder before contacting support.

Download issues: You have problems that prevent you from downloading the product. Contact BrainSpeak Support (http://brainspeak.zendesk.com) immediately if you have log-in or download issues. If we are unable to resolve your issue, http://brainspeakstore.com recommends that you contact the support team for your browser provider, as http://brainspeakstore.com ensures that our programs can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the programs: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval (positive in most cases). We will require a brief explanation as to the reason for the return in order to assist us in doing a better job on our end (not to beat you up!).

To prevent this kind of claim from arising, every customer is encouraged to check the free samples (http://brainspeak.com/a/sample-brainspeak/) before making a purchase.

In all cases, you must use the program you purchased as instructed to be considered eligible for a refund. Do not purchase products that you do not intend to use and never purchase products that you can not afford.